Airline Contact Center Associate –French (plus English)

Prezentare generala

We are recruiting on behalf of our client, a leading strategic partner for more than 20 Global Airlines, plus OTAs, travel technology providers etc. The Romanian hub will offer contact centre support via email and phone. 

 Key Responsibilities 

Deliver exemplary customer service via phone calls / email / social media. 

As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other services. 

Your Profile 

 Excellent speaking and writing skills in French (C1 level) and English – fluency in speaking and writing correctly and at ease – mandatory 

 Previous work experience in an international tourism environment is a valuable advantage, but not mandatory 

 Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage 

 Graduate in any discipline / Under graduates 

 Willingness to search for required information from customer with a strong focus on solving client’s requests 

 Proficient in Microsoft Office, Outlook, Social Media 

 Willing to work in a contact center environment with rotational shifts 

We Offer 

 Competitive salary package 

 Thorough training enabling all team to perform effectively 

 Career growth opportunities within an international developing team 

Working hours: