We are recruiting on behalf of our client, a leading strategic partner for more than 20 Global Airlines, plus OTAs, travel technology providers etc. The Romanian hub will offer contact centre support via email and phone.
Deliver exemplary customer service via phone calls / email / social media.
As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other services.
Excellent speaking and writing skills in German (C1 level) and English – fluency in speaking and writing correctly and at ease – mandatory
Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving client’s requests
Proficient in Microsoft Office, Outlook, Social Media
Willing to work in a contact center environment with rotational shifts
Competitive salary package
Thorough training enabling all team to perform effectively
Career growth opportunities within an international developing team
|5 days per week – Mon-Sun 09:00 – 18:00|