Prezentare generala

We are recruiting on behalf of our client, a leading strategic partner for more than 20 Global Airlines, plus OTAs, travel technology providers etc. The Romanian hub will offer contact centre support for one particular airline, core in Europe, but worldwide coverage. 

 As their new Trainer you will be responsible for on-boarding new team members and facilitate initial and ongoing process training. The overall objective is to ensure their teams are knowledgeable and highly trained for delivering top customer service in an accurate, courteous and constant manner. You will be the know-how master elevating the knowledge level of their staff, helping them be successful in offering customer service up to leading global brands’ expectations. 

MAIN RESPONSIBILITIES 

 Ensure successful planning and execution of training needs including face to face or online delivery sessions 

 Review content to ensure needed updates are incorporated; adapt content for online classes efficiency 

 Measure program training effectiveness and implement improvement actions when needed 

 Perform quality evaluations and give feedback aiming for improvement 

 Participate in internal & external training calibrations 

 Conduct refresher trainings based on TNI 

 Manage knowledge check for new hires & production staff 

YOUR PROFILE 

 Excellent German language skills and fluent in English (ability to deliver training sessions in German language at ease) 

 Top Trainee and Client handling skills 

 Experience in any product/process/soft skill/up-skilling training 

 Experience in working with any GDS (Global Distribution System) is a strong advantage 

 Min. 2-3 years of experience in hands-on Training delivery (direct experience in BPO /SSC environments is an advantage) 

 Ability to work with and up-skill a diverse, multi-cultural team 

 Open to work in rotational shifts if needed 

OFFER 

 Dual model in office and Work From Home 

 Competitive salary package  

 Career growth opportunities within an international developing team 

Etichete Job: airline, bpo, contac center, GDS, german, trainer

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