Prezentare generala

With 12,000+ global hotel partners, 1,000+ destinations with bookable hotels, 100% increase in global destinations since 2009, £200+ million annual turnover, 16 global sales offices providing support, 4000+ clients already profiting from the business, our client is a leading global hotel wholesaler.

Founded in UK in 1988, the company is a family run and owned business. By constantly adapting to growing needs of the market, they have rapidly developed into a trusted industry leader, with a turnover of over £200 million in 2015. Despite the impressive accomplishments they remain true to our roots, offering all of their clients an unmatched personal level of service.

With a fully functional operational center in Bucharest, they are now growing and hiring Reservations Executives, who will be reporting to their manager/supervisor, based in their London office.

Main Responsibilities

  • Liaising with London head-office;
  • Answering phone-calls and assisting suppliers / clients with queries if necessary;
  • Liaising with Tour Wholesalers worldwide;
  • Liaising with hotels/suppliers worldwide;
  • Booking hotels, and ground services if necessary;
  • Dealing with customer complaints/problems on the spot;
  • Handling “problematic” situations related to reservations (on the spot and future bookings) – hotels not having a reservation, to clients complaining about bad service;
  • Following up and make sure that a problem/complaint is resolved and closed by following procedures;
  • Handling emergency calls during out of office hours.

Skills and Experience

  • Excellent customer service skills;
  • Well organized;
  • Business level English written and spoken;
  • Conversational level in Russian / German / Italian / French or Portuguese;
  • PC literate (Word/Excel/Internet);
  • Work well under pressure and fast paced environment ;
  • Team player;
  • Minimum 1 year experience in tourism industry preferable.

Benefits

  • Good salary, to be discussed, based on experience/spoken languages;
  • Meal tickets + private medical insurance;
  • Discretional bonus once a year.

Working Hours

  • From Mon-Fri, 10:00-19:00 (working hours might change according to operational needs);
  • Occasionally Saturdays and Bank Holidays on a rota basis.

Etichete Job: FIT, hotels, reservations, wholesaler