Prezentare generala
With over 12,000 hotel partners worldwide, bookable accommodation in more than 1,000 destinations, 16 international sales offices and over 4,000 travel industry clients, our client is one of the leading global hotel wholesalers.
Founded in the UK in 1988, the company remains a family-owned business and has built a strong reputation for combining global reach with a highly personalized approach to customer service. Through continuous innovation and adaptation to the evolving needs of the travel industry, they have grown into a trusted international partner for travel agencies, tour operators and online travel businesses worldwide.
Romania plays an important role in the company’s global operations. Their Bucharest office has been fully operational for over 10 years and has developed into a key operational hub supporting international teams and clients across multiple markets. Today, the Romanian team is an integral part of the company’s continued growth and success.
As part of their ongoing expansion, they are currently looking for Reservations Executives to join their Bucharest team and work closely with managers and supervisors based in their London headquarters.
Main Responsibilities
- Liaising with London head-office;
- Answering phone-calls and assisting suppliers / clients with queries if necessary;
- Liaising with Tour Wholesalers worldwide;
- Liaising with hotels/suppliers worldwide;
- Booking hotels, and ground services if necessary;
- Dealing with customer complaints/problems on the spot;
- Handling “problematic” situations related to reservations (on the spot and future bookings) – hotels not having a reservation, to clients complaining about bad service;
- Following up and make sure that a problem/complaint is resolved and closed by following procedures;
- Handling emergency calls during out of office hours.
Skills and Experience
- Excellent customer service skills;
- Well organized;
- Business level English written and spoken;
- PC literate (Word/Excel/Internet);
- Work well under pressure and fast paced environment ;
- Team player;
- Minimum 1 year experience in tourism industry preferable.
Benefits
- Good salary, to be discussed, based on experience/spoken languages;
- meal tickets 45 Lei/ day plus private medical insurance;
- 20 days annual leave per year, rising by 1 day per year until 26 days is reached;
- After one year service, one day off is granted for an employee’s birthday each year;
- Discretional bonus once a year.
Working Hours
- From Mon-Fri, 10:00-19:00 (8:30-17:30 or 10:00-19:00);
- Occasionally Saturdays and Bank Holidays on a rota basis;
- 3 days working at the office and 2 days from home (after probation).
